CQC Statement of Purpose
Service Provider Details
Drayton Road Surgery
20 Drayton Road
Telephone: 01908 371481
Legal Status:Sole Practitioner
Service Types: GP Consultation and Treatment Service
Treatment of disease, disorder or injury
Diagnostic and Screening Procedures
Maternity and Midwifery
Family Planning Service
Open for Registration to patients resident the Central Bletchley, Water Eaton and Newton Leys area.
Registered Manager: Dr Prabhakar Kusre
Practice Manager: Mrs Amanda Johnson
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration)
Regulations 2009 Part 4), the registering body (Drayton Road Surgery) is required to provide
to the Care Quality Commission a statement of purpose
Aims and Objectives
To provide personalised, effective and high quality General Practice Services, committed to the health needs of all of our patients.
To work in partnership with our patients, their families and carers, involving them in decision making about their treatment and care and encouraging them to participate fully by listening and supporting them to express their needs and wants and enabling them to maintain possible level on independence and control.
To recognise the diversity of the local area, and to tailor healthcare deliver to our population.
To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
To involve other professionals in the care of our patients where it is in their best interest providing an informed choice to suit the patient’s needs in respect of referrals.
To continually improve healthcare services to patients through learning, monitoring and auditing.
To take care of our staff, ensuring a competent and motivated team with the right skills and training to do their jobs to protect them against abuse.
To act with integrity and confidentiality and ensure robust information governance systems.
To treat all patients and staff with dignity, independence, respect and honesty in an environment which is accessible, safe and friendly.
Location of Drayton Road Surgery
20 Drayton Road
Drayton Road Surgery is based in Bletchley, Milton Keynes and consists of surgery based in Drayton Road, a large patient car-park at the front and side of the building with 3 consulting rooms, Treatment room, Isolation room, Disabled toilet and Reception area which are all in the ground floor. The first floor is the Admin office, Practice Manager’s office and Meeting Room.
The clinical staff consist of 2 GP, 1 Nurse and 1 HCA. The wider practice team includes the Practice Manager receptionists, note summariser and prescribing clerks. Our staff have a full knowledge of the services the practice has to offer and are happy to assist with any enquires.
The GP and Nursing team together provide the full range of clinics for family planning, childhood immunisation, health checks, foreign travel, minor surgery, asthma, COPD, Diabetes, Hypertension, Women’s clinics and dressing clinics, we involve the wider primary health team if required. Community midwifes provide antenatal checks at the practice. We also have attached to the surgery health visitors, district nurses and a stop smoking advisor.
Our out of hours care is provided by MKUCS (Milton Keynes Urgent Care Service).
We are well equipped clinically and have diagnostic equipment which includes: ECG machines, ambulatory blood pressure monitors, nebulisers, peak flow meters pulse oximeters, Defribulator and Doppler machines.
NHS Services provided by our Practitioner and clinical staff are defined under the GMS contact. They are mainly split into three groups of Essential, Additional and Enhanced Services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients. These services include:
- Routine medical check ups
- New Patient checks
- Medication Reviews
- Repeat Prescription Service
- Management of Long Term Conditions
- Joint Injections
- Maternity Services
- Sexual Health Services, including contraceptive advice, coil and nexaplanon insertion and removal
- Sexual Health Screening
- HIV Counselling and testing
- HIV management
- Weight loss and lifestyle management
- Treatment of depression and anxiety
- Cervical Cytology screening
- Wound Management and suture removal
- Childhood immunizations
- Child health surveillance
- Travel advice and vaccination
- Flu immunization and routine adult immunization
- Smoking cessation advice
- Coil Checks
- Health Checks
- Learning Disabilities check
- Home Visits
- End of life care
- Alcohol and drug misuse
- Mental Health
- Foot Care
Non – NHS Services
We also provide services which are non NHS and are paid for by the patient or requesting organisation, including:
- Private medical insurance reports and medicals
- HGV medicals
- Private appointments and blood tests
- Fitness Certificates
- Non-NHS and travel vaccinations e.g. Hep B
- Copies from records
GP and Nurse Appointments are available to book in advance and emergency on the day. Home visits are available for patients unable to visit the practice. A 48 hour repeat prescription service is available and prescriptions can be requested through Systmone Online through our website or in person at the surgery.
If the Practice is not able to meet an individual patient need a referral to an appropriate health professional or service will be made.
Community Health Services are also available to the patient and may be provided in the patient’s home or from a Community location depending on the service.
Health and Care Needs
We respect the privacy and dignity of our patients and endeavour to treat all of our patients with respect and honesty.
For patients that do not speak English a family member can translate at their request or a translation service is available. We are also able to provide information in larger fonts or electronically as requested.
The practice is accessible to wheelchair patients.
Consent and Chaperone
No patient is ever examined or procedure undertaken without consent. A chaperone is available upon request. A confidential room is available if you wish to speak to a member of reception or management.
We encourage patients to let us know if they are a carer or are cared for by another person as this helps to alert us to possible needs in this role. A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability. Anyone can become a carer, carers come from all walks of life, all cultures and can be of any age.
Confidentiality and Access to Patient Information
All patient information is considered to be confidential and we comply fully with the Data Protection
Act to keep your confidential data safe and secure. All employees have access to this information in
relation to their role and have signed a confidentiality agreement. Relevant information may be shared within the multi-disciplinary health care team at the practice and with other health care professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality. Confidential and identifiable information relating to patients will not be disclosed to other individuals without their explicit consent, unless ordered to do so by court order or where it is in the public interest to do so to prevent harm.
The Data Protection Act and The Access to Health Records Act allow a patient to find out what information is held in their health records and those of someone who has died in some circumstances. A patient wishing to see health records should make a written request to the Practice. Where entitled to receive a copy, it should be noted that a charge will be made
Comments, suggestions and complaints We welcome comments and suggestions on our service and have a protocol for dealing with complaints. Complaints should be made to the Practice Manager, who will ensure all relevant details are recorded, arrange for the complaint to be investigated and respond in a timely manner. If the complaint is not resolved to the satisfaction of the complainant the Health Service Ombudsman can investigate the complaint further.